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Shipping & Returns

Thanks for your attention, myzixiutang.com attaches great importance to your order, so hereby we’d love to give you some shipping information you might want to know. If you fail to find it, please feel free to contact us.


Home delivery service is offered for most countries of the world, such as USA, Canada, Colombia, Mexico, Peru, United Kingdom, Spain, Ireland, France, Austria, Finland, Greece, the Netherlands, Norway, Russia, Australia, New Zealand, Singapore, Malaysia, South Africa and UAE etc. However, if your are not from these countries, please contact us to check if we have this service in your area before placing any orders, we really appreciate your understanding and attention. 


All orders will be shipped out 24-48 hours after payment received. If your orders fall on our Weekend or holiday, we’ll deliver them the following working day. If no special requirement, goods will be delivered by EMS (5-7 working days) and Hong Kong Post (15-20 working days). The later will be our shipping choice for the countries that EMS doesn’t reach. 


Usually the Tracking number becomes available within 24 hours after shipping. You can check the status with the tracking number in the following site:


USPS: http://www.usps.com/shipping/trackandconfirm.htm?form=global, for USA customers only


EMS: http://www.ems.com.cn/english-main.jsp (Click the verification code box, it will display some digits and input those to trace your order)


HK Post: http://app3.hongkongpost.com/CGI/mt/enquiry.jsp


Please also understand that 1~3 days delay is possible due to customs clearance waiting, just allow some time if you can’t see the updated status. 


Signature is required to receive goods, so please make sure you’re available to sign the goods by yourself; if you can’t, please leave us a message when placing the order, thanks!


We shoulder no responsibility for lost & mis-delivered packages due to wrong shipping address or nobody sign it or pick it up after attempted delivery. Therefore, please make sure your address left is accurate.

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